Shipping policy

Shipping Policy

At Vela & Rho, we know the hardest part about finding a bag you love is waiting for it to arrive. We appreciate your patience while we prepare your order to go places with you.

Presale Orders

Some Vela & Rho products are offered as presale items, meaning your item is reserved for you before it is ready to ship.

Presale items are expected to ship approximately 4–6 weeks from the date your order is placed, unless a different estimated shipping timeframe is noted on the product page.

Please keep in mind that the 4–6 week timeframe refers to when your order is expected to ship, not when it will be delivered. Once your order leaves us, standard carrier transit times will apply.

Because presale items are produced and prepared specifically for an upcoming release, estimated shipping dates may occasionally shift due to production, quality control, carrier, or other circumstances outside of our control. If there is a significant delay affecting your order, we’ll communicate updates using the email address provided at checkout.

In-Stock Orders

In-stock items are typically processed within 2–5 business days, excluding weekends and holidays. Once your order ships, you’ll receive a shipping confirmation email with tracking information.

Orders Containing Presale + In-Stock Items

If your order includes both an in-stock item and a presale item, your order may be held and shipped together once the presale item is ready. If items are shipped separately, you may receive more than one shipping confirmation and tracking number.

Shipping & Delivery

Shipping times shown at checkout are estimates provided by the carrier and begin after your order has been processed and shipped.

Once a package has been transferred to the shipping carrier, Vela & Rho is not responsible for carrier delays. Please review your shipping address carefully before submitting your order. Customers are responsible for providing a complete and accurate delivery address.

Tracking Your Order

Once your order ships, tracking information will be sent to the email address provided at checkout. Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

Lost, Stolen, or Damaged Packages

If your tracking information shows your package as delivered but you cannot locate it, please contact the shipping carrier first and check with members of your household, neighbors, or your building’s delivery area.

If your package arrives damaged, please contact us as soon as possible and include your order number along with photos of the package and damaged item so we can review the issue.

A Note About Presale

By purchasing a presale item, you acknowledge and agree to the estimated 4–6 week shipping timeframe stated above or the specific timeframe provided on the product listing.

We promise—we’re just as excited for your Vela & Rho to arrive as you are. Thank you for supporting our growing brand and for giving us the time to make sure your order is worth the wait.

Made to go places.