Preorder FAQ

What is a preorder?

A preorder means you're reserving your item before it's made. Vela & Rho pieces are made to order rather than pulled from a warehouse shelf — when you place a preorder, that's the signal that sets production in motion for your specific item.

Why does Vela & Rho use preorders?

A few honest reasons:

We make exactly what's wanted, not a warehouse of guesses. Preorders mean we produce close to the number of pieces people actually want.
Good doesn't happen on a deadline. We'd rather take the time to get the details right than rush something out the door.
This is how small, real brands actually work. There's no back room of finished inventory — there's a production schedule, and your order is part of it.

When will my preorder ship?

Preorder items ship within 4 - 6 weeks of your order date, unless a different timeframe is stated on the product page or in your order confirmation. If anything changes materially from what was communicated at purchase, we'll reach out to you directly.

When will I be charged?

Payment is collected at the time you place your preorder, unless otherwise noted at checkout.

My order has both in-stock and preorder items. What happens?

Orders containing a mix of in-stock and preorder items will ship together once the preorder item is ready, unless you request otherwise.

Want your in-stock items sooner? Reach out to us at harbor@velaandrho.com before your order ships and we're happy to split it into separate shipments.

The item I want is marked as a preorder — will it eventually be available as regular stock?

Yes. Once all preorder units from a given production run have shipped, any remaining inventory is listed as "in stock" on the site and ships on our standard timeline going forward — no more waiting required.

Can I cancel or change my preorder?

Yes — within 24 hours of placing your order. Reach out to us at harbor@velaandrho.com within that window and we're happy to cancel or adjust it. After 24 hours, your order moves into production and can no longer be cancelled or refunded (see below).

Can I use a discount code on a preorder?

Yes, standard discount codes — including your welcome offer if you're on the mailing list — can be applied to preorder items at checkout, unless a promotion specifically excludes them.

What if my preorder is delayed?

We build our timelines with a realistic buffer, but production and shipping can occasionally shift for reasons outside our control. If your preorder is going to take meaningfully longer than what was stated at purchase, we'll contact you directly rather than leave you guessing.

What's your return policy on preorder items?

Preorder items are final sale and cannot be refunded once the 24-hour cancellation window has passed. Because each item is made to order specifically for you, we're unable to accept returns or issue refunds on preorder purchases outside that window. Please reach out within 24 hours of placing your order if you need to cancel — see above for details. Our full [Refund Policy] covers our standard, in-stock items.